Privacy Policy

Self Storage Science, LLC (“Self Storage Science,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit selfstoragescience.com (the “Site”), contact us, submit information through our Site, communicate with us by telephone, email, or text message, or otherwise interact with Self Storage Science.

By using the Site or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

Effective Date: September 15, 2026
Last Updated: September 15, 2026

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone or mobile number
Company or organization name
Property or facility information
Information submitted through contact or inquiry forms
Information provided when requesting services or consultations
Communications you send to us
Customer service information
Account or business relationship information
SMS/text message communications and messaging preferences
Other information you voluntarily provide

The specific information we collect depends upon how you interact with Self Storage Science.

2. Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, analytics tools, website technologies, or our website hosting provider.

This information may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
General geographic information
Referring website or source
Pages viewed
Date and time of visits
Time spent on the Site
Website interactions and navigation
Other technical or usage information

We may use this information to understand how visitors use our Site, improve website performance, troubleshoot technical issues, measure marketing effectiveness, and improve our services.

3. How We Use Information

Self Storage Science may use information we collect to:

Respond to inquiries and requests.
Communicate with customers, prospective customers, property owners, vendors, and other business contacts.
Provide information regarding our services.
Provide property management and related business services.
Manage customer and business relationships.
Send operational, property, facility, service, account, billing, or customer-service communications.
Schedule and manage meetings, consultations, or appointments.
Provide SMS/text message notifications when consent has been provided.
Send marketing or promotional communications where permitted by law and where appropriate consent has been obtained.
Improve our Site, services, communications, and customer experience.
Analyze Site traffic and usage.
Maintain the security and integrity of our Site and systems.
Prevent fraud, abuse, or unauthorized activity.
Comply with applicable laws, regulations, legal processes, and contractual obligations.
Protect the rights, property, safety, and legitimate business interests of Self Storage Science and others.

We may also use information for other purposes disclosed to you at the time it is collected or with your consent.

4. SMS / Text Message Privacy

SMS Opt-Out

You may opt out of text communications at any time by replying STOP to a message.

After opting out, you may receive a final confirmation message acknowledging your request. You may reply HELP for assistance or contact Self Storage Science directly.

Mobile Information Sharing

Self Storage Science does not sell mobile telephone numbers or SMS consent information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent will not be shared with any third parties for their own marketing purposes.

5. Email Communications

If you provide us with your email address, we may use it to respond to inquiries, provide requested information, communicate regarding services or business matters, and send other appropriate communications.

Where required by applicable law, marketing emails will provide an opportunity to unsubscribe from future promotional communications.

Even if you unsubscribe from marketing emails, we may continue to send non-promotional communications that are necessary for an existing business relationship, service, transaction, or other legitimate purpose.

6. Cookies & Similar Technologies

Our Site may use cookies and similar technologies to operate the Site, remember preferences, understand visitor behavior, measure Site performance, and improve the user experience.

Cookies are small data files stored on a visitor’s device or browser.

Depending upon your browser and device settings, you may be able to block, limit, or delete cookies. Disabling certain cookies may affect Site functionality.

Our website platform and third-party services may also use cookies and similar technologies according to their own privacy practices.

7. Analytics & Website Services

We may use website analytics, hosting, security, marketing, or performance services provided by third parties.

These services may collect information about Site visitors and usage to help us understand traffic, diagnose technical issues, measure Site performance, and improve our online presence.

Information collected by third-party providers may be subject to their respective privacy policies and terms.

8. How We Share Information

Self Storage Science does not sell personal information in the ordinary course of business.

We may disclose personal information when reasonably necessary to:

Provide requested services.
Operate and maintain our Site.
Communicate with customers and business contacts.
Process communications.
Work with website hosting, technology, communications, analytics, professional, or other service providers.
Protect against fraud, misuse, security threats, or unlawful activity.
Comply with applicable law, regulation, subpoena, court order, or other legal process.
Protect the rights, property, or safety of Self Storage Science, our customers, or others.
Complete a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.

Service providers receiving personal information on our behalf are expected to use that information only for the services they provide to us, subject to applicable agreements and law.

As stated above, mobile telephone information and SMS opt-in consent are not sold or shared with third parties for their own marketing or promotional purposes.

9. Third-Party Websites & Services

Our Site may contain links to third-party websites, applications, social-media platforms, software, or other services that are not operated by Self Storage Science.

We are not responsible for the privacy, security, content, or data practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

10. Data Security

Self Storage Science takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, storage system, email system, or telecommunications platform can be guaranteed to be completely secure.

You should use appropriate care when transmitting personal or confidential information electronically.

11. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and customer records, provide services, resolve disputes, enforce agreements, satisfy legal or regulatory requirements, and protect legitimate business interests.

Retention periods may vary depending upon the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

12. Children’s Privacy

Our Site and services are intended for adults and businesses and are not directed toward children under the age of 13.

Self Storage Science does not knowingly collect personal information from children under 13 through the Site.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information as appropriate.

13. Your Privacy Choices

Depending upon how you interact with Self Storage Science and applicable law, you may have choices regarding your personal information.

You may contact us to:

Request information about personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information, where applicable.
Update your contact information.
Change communication preferences.
Unsubscribe from promotional email communications.
Opt out of SMS/text communications by replying STOP.

Certain information may need to be retained when required by law, necessary to complete a transaction, maintain business records, protect legal rights, or fulfill an existing contractual relationship.

14. Do Not Track & Browser Controls

Some web browsers offer “Do Not Track” or similar privacy signals.

Because there is not necessarily a uniform industry standard for responding to all such signals, our Site may not respond to every browser-based Do Not Track request.

You may use your browser’s privacy and cookie settings to manage certain tracking technologies.

15. Business Transfers

If Self Storage Science is involved in a merger, acquisition, sale, financing, reorganization, restructuring, or transfer of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law.

Any successor organization may continue to use applicable information in accordance with this Privacy Policy unless otherwise required by law or disclosed to affected individuals.

16. Legal Requirements

We may preserve, use, or disclose personal information when we reasonably believe doing so is necessary to:

Comply with applicable laws and regulations.
Respond to lawful requests from courts, regulators, law enforcement, or government authorities.
Enforce our agreements, policies, or Terms and Conditions.
Investigate suspected fraud, security incidents, or unlawful activity.
Protect the safety, rights, and property of Self Storage Science, our customers, employees, business partners, or others.

17. Changes to This Privacy Policy

Self Storage Science may update this Privacy Policy periodically to reflect changes in our business, Site, technologies, services, communications practices, or legal requirements.

When changes are made, we may update the “Last Updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

Continued use of the Site after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

18. Relationship to Our Terms & Conditions

Your use of the Self Storage Science Site is also subject to our Terms and Conditions.

Our Terms and Conditions contain additional information regarding Site usage, electronic communications, SMS/text messaging, intellectual property, disclaimers, limitations of liability, and dispute resolution.

26. Contact Us